Refund policy

Last updated October 2026

We want you to be happy with what you buy. If something is not right, here is how returns and refunds work.

Returns

You can return an item within 14 days of delivery for a full refund of the item price, as long as it is unopened and unused, in its original sealed packaging. Once a box has been opened or the item has been used, we cannot accept it back, unless it arrived damaged or defective (see below). There is no restocking fee.

Damaged, defective or wrong items

If your order arrives damaged, does not work, or is not what you ordered, contact us within 7 days of delivery with your order number and a photo if you can. We will arrange a replacement or a full refund, and we cover the return shipping.

How to start a return

Call or email us with your order number. We will confirm the return and tell you where to send the item. Please do not ship anything back before you hear from us.

When you get your money back

Once we receive and check the returned item, we refund the original payment method within 5 to 10 business days. Your bank may take a few more days to show it. If you paid through a financing option such as Affirm or Klarna, the refund goes back through that provider.

Return shipping

For a return that is not caused by a problem with the item, you pay the cost of shipping it back. Large items such as air conditioning units may ship by freight, so please contact us first and we will quote the return before you commit.

Contact us

Cool Breeze LA Inc, doing business as Cool Breeze LA. Call (310) 469-1979 or email office@coolbreezela.com (open 24 hours Sunday to Thursday, Friday 9am to 3pm, closed Saturday, Pacific time).